This Service Level Agreement applies to and is incorporated by reference into the ordering document (the “Order”) made by and between the Service Provider (“JuzGoDigital Pvt Ltd”) and the Customer (as identified on the Order). Service Provider may modify this Service Level Agreement from time to time by posting such amended Service Level Agreement to Service Provider’s site but will provide sixty days (60) advance notice to Customer before materially reducing the benefits offered to Customer under this Service Level Agreement.

Service Provider SLA

Your phone number. Your location information. Any personal information that you choose to provide such as name, email, gender, date of birth , wedding anniversary. Information about your device such as hardware information, operating system version, carrier info if available.

Why is this information collected?

During the term of the applicable Order, Service Provider will use reasonable efforts to achieve a Monthly Uptime Percentage of at least 99.5% for any calendar month. If Service Provider does not meet the Service Provider SLA, and so long as Customer’s account with us is current, Customer will be eligible to receive the credits described below. These credits are Customer’s exclusive remedy for any failure by Service Provider to meet the Service Provider SLA. Service Provider and Customer hereby agree as follows:

1. Definitions. The following definitions apply to this Addendum.

Service unavailability caused by scheduled maintenance of the product used to provide the applicable service (Service Provider will endeavour to provide seven days’ advance notice of service-affecting scheduled maintenance); or

Service unavailability caused by events outside of the direct control of Service Provider or its subcontractor(s), including any force/ event, the failure or unavailability of Customer’s systems, the Internet, and the failure of any other technology or equipment used to connect to or access the service.

2. Service Credits.

Monthly Uptime Percentage	Service Credit
Less than 99.5% but >= 99.2%	2 additional days of subscription
Less than 99.2% but >= 99.0%	4 additional days of subscription
Less than 99.0% but >= 98.7%	6 additional days of subscription
Less than 98.7%	8 additional days of subscription

Credits are issued as Subscription extension if Service Provider does not meet the Service Provider SLA for a particular month of the ordered term. Upon approval of a claim, we will provide the applicable remedy set forth below:

3. Claim Procedure.

To receive a service credit for a particular calendar month, Customer must submit a claim by email to the support team within 30 days of the end of the month during which the Service did not meet the Service Provider SLA, and include the following information: Customer name; Company address; Contact Person and Month for which claim is made.